ziply
This notice explains how Ziply collects, uses, protects and manages personal data when you visit our website, contact us or use the Ziply platform. A customer organization using Ziply generally determines the purposes and means of processing its customer and employee data; Ziply processes that data according to the customer’s instructions and applicable agreements.
Information we collect
We may collect contact and business information, account identifiers, authentication and device information, service usage, support communications, transaction metadata, integration events, audit records and information submitted through platform features. Payment-card details should be processed through certified payment providers and are not intended to be stored by Ziply.
How information is used
We use information to provide and secure services, authenticate users, process authorized business actions, deliver support, maintain auditability, prevent fraud, improve performance, communicate service information and meet legal obligations. Promotional communications are subject to consent and preference controls where required.
AI and automated processing
AI features operate within tenant, permission and tool boundaries. Business facts such as prices, balances, availability and order status must be retrieved from approved data sources. High-impact actions may require human confirmation. Usage, prompts, tool calls and outcomes may be logged for security, quality and governance.
Sharing and subprocessors
Information may be shared with contracted infrastructure, communications, payment, analytics, identity and support providers where needed to deliver configured services. Customer-selected integrations may receive data according to their permissions. We do not sell personal data.
International transfers and retention
Data may be processed in countries where Ziply or its service providers operate, subject to contractual and technical safeguards. Information is retained only as long as necessary for service delivery, security, audit, contractual and legal requirements, then deleted or anonymized according to applicable policies.
Security
Ziply applies access controls, tenant isolation, encryption, logging, monitoring, secure development practices, backup protection and incident procedures appropriate to the service. No system is completely secure; customers must also protect credentials, configure permissions and manage connected providers responsibly.
Your choices and rights
Depending on your location and relationship with Ziply, you may request access, correction, deletion, restriction or export of personal data, or object to certain processing. Platform end users should first contact the organization that controls their account.
Account and data deletion
To request deletion, open the Ziply contact page, choose the privacy or account-access topic, enter the email address used for your Ziply account and the relevant business or tenant name, and state whether you want the complete account deleted or only specified personal data removed. Do not submit a password, payment-card number, API key or other secret. Ziply or the organization controlling the account may verify the request before acting on it.
After verification, active account credentials, profile details, device registrations and customer-controlled content associated with the request are deleted or anonymized. Transaction, invoice, tax, security, fraud-prevention, consent and audit records may be retained only where required by law, contract or legitimate security obligations, with access restricted for the applicable retention period. Backup copies expire through the normal encrypted backup lifecycle. The requester is informed when the request is completed or if a legally required record must be retained.
Contact
For privacy questions, data requests or concerns, use the contact page and identify the relevant organization and account without sending sensitive credentials.