Account and Data Deletion

App: Ziply Business OS.

Google Play package name: my.ziply.pos.

Developer: Ziply.

1. How to request deletion

Any Ziply Business OS account holder can request deletion of the account and associated personal data by email. This is the supported deletion path for the Android app.

Email support@ziply.app from the address used for the Ziply account, or use the contact page and choose a privacy or account-access topic.
Use the subject line “Ziply Business OS account deletion”.
Include the account email, the business or tenant name, and whether you want the complete account deleted or only specified personal data removed.
Do not send a password, payment-card number, API key or other secret.

You may also write from another address if you no longer have access to the account email. We will then verify control of the account before deletion proceeds.

2. What we delete

After we verify the request, we delete or anonymize:

Account credentials and sign-in ability for Ziply Business OS.
Profile details we hold as controller (name, work email, optional phone, business contact details, role metadata, device and session registrations).
Customer-controlled content associated with the account where the requester is authorized to delete it (for example drafts, support threads opened with Ziply, and tenant data the owner is entitled to remove).
App installation / device identifiers tied to that account for session security.

3. What may be retained

Some records are kept only where required by law, contract, accounting, tax, audit, fraud-prevention or security obligations. Access is restricted for that period, then the records are deleted or anonymized. Examples include invoices, tax records, security logs, consent records and records of the deletion request itself.

If the Ziply tenant is owned by a business organization, that organization is the controller of most operational records (orders, customers, staff activity). Staff who are not the tenant owner should first ask that organization to remove their access. Ziply will still delete controller-held account data for the individual after verification.

4. Timeline

We acknowledge verified deletion requests and complete deletion or anonymization of in-scope personal data within 30 days, unless a longer legal retention period applies to a specific record. We will tell you when the request is completed or if a legally required record must be kept.

5. In-app and administrator options

Tenant administrators can deactivate or remove staff users from the business workspace. That removes staff access. It does not replace this account-deletion request for the owner’s Ziply account or for personal data Ziply holds as controller.

6. Related policies

How Ziply collects and uses data is described in the Privacy Policy for Ziply Business OS (my.ziply.pos).

7. Contact